48-Hour Notice Required: To cancel your tour and receive a full refund, please notify us at least 48 hours before your scheduled tour date. Contact us via this number to initiate the cancellation process.
Weather or Health-Related Cancellations: If we must cancel a tour due to health directives from the Ministry of Health or adverse weather conditions, you can reschedule your tour for a future date. Our guide will help you decide to cancel under these circumstances.
No-Show Policy: If you do not show up on the day of the tour without prior notification, your payment is non-refundable.
Clear Policy on Short Notice Reservations: Reservations made, paid for, and confirmed within 48 hours of the tour date are non-refundable. This Policy is designed to help us manage our tours effectively and provide transparent and fair options for our guests.
ATV Rental Deposit: A deposit is required for renting ATVs, as the renter is responsible for any damages to the ATV during the tour.
These policies are designed to provide clarity and fairness to all our guests while ensuring that we can consistently offer quality tour experiences.
Thank you for understanding.